{Return Policy}

Most items are designed and customized for you – this means that when you place your order, we design and/or print that item(s) just for you. Special events items (items produced for a special/trending event) are not refundable.  Because of the nature of these item(s), we do not accept return requests for those products. They are customized and printed on demand.

We do not offer refunds on custom items or digital products due to these items being made just for you. If you received a mock-up of your product(s) prior to shipping and approved the product, there will be a $30 replacement fee plus the cost of shipping for changes that you request. You can contact us within 72 hours after receiving the item(s) and provide a confirmation via photo or video, that your product(s) were not as described or expected. If you receive a product that is damaged, we offer replacement options on a case-by-case basis.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

{Refund Exception}

An exception, to be eligible for a refund, your item must be completely damaged during shipping. This means your item(s) must not be able to be used at all. All of our customers have a 72-hour time frame to notify us of damage after receiving their item(s). Please contact us at Latortuegraphics@gmail.com immediately after receiving your item(s), if it is damaged during the shipping process. We will provide instructions on how to file a claim with the shipping carrier (depends on the shipping option you selected), if insurance was included. (Generally maximum is up to $100).

{Cancellation Policy}

Orders are confirmed for printing 12 hours after they are placed to ensure the fastest fulfillment. Therefore, your order is only eligible to be cancelled within 12 hours of placing your order.  After that time, the order is locked for processing and cannot be cancelled. For items in which a mock-up is needed, cancellation must be placed before the mock-up is presented. If a design fee was paid, it is non-refundable.

If a package is returned to us due to an incorrect or incomplete address, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the shipping carrier, we will notify you by email.

{Incorrect Address}

Please ensure the correct shipping address is provided at checkout as we are not responsible, if your order gets delivered to an incorrect address.